On-site Support Packages
As low as $100 / hr*
The on-site support package gives you peace of mind knowing that your business is covered when you need on-site support. Our packages include an initial site survey and wellness assessment to determine the baseline of your IT assets. We will check each of your workstations (up to 10) to determine installed software, patch status, malware, spyware, virus protection, and existing performance issues. This assessment will help us understand your environment so we can provide faster service. We then work with you to develop a support package that will use your hours effectively.
Hours & Survey Plans |
Savings | |
3 Hours Plus Discounted Site Survey |
$560 |
$65 |
5 Hours Plus Discounted Site Survey |
$775 |
$100 |
10 Hours Plus Free Site Survey |
$1,200 |
$300 |
Hours Only Blocks |
Savings | |
5 Hours |
$560 |
$65 |
10 Hours |
$1,000 |
$250 |
*1 hour minimum for on-site service visits
On-site Server and Network Support
As low as $125 / hr*
You can't afford down time whether it's a server failure or your network is having speed issues. This support package covers your network related support needs with on-site server and network support.
Hours & Survey Plans |
Savings | |
3 Hours Plus Discounted Site Survey |
$630 |
$70 |
5 Hours Plus Discounted Site Survey |
$850 |
$150 |
10 Hours Plus Free Site Survey |
$1,250 |
$500 |
Hours Only Blocks |
Savings |
|
5 Hours |
$675 |
$75 |
10 Hours |
$1,250 |
$250 |
*1 hour minimum for on-site service visits
Pay-As-You-Go On-site Support
As low as $125 / hr*
Standard Hourly Rates |
Workstation |
Server &
|
Projects/Repairs/Emergencies |
$125 |
$150 |
After Hours / Weekends / Holidays |
$185 |
$220 |
Remote Support/Service Desk
$150 per month
If your business isn't covered under one of our KisCare plans, enroll in this monthly plan for your support requests that don't require on-site service. Maybe you need help with a software program, have a printing problem, require training, or have a quick question. This plan provides access to a support tech to answer your questions, provide assistance, and troubleshoot problems remotely. Our support team can assist your business (up to 10 workstations) with virtually any Microsoft Office problem, question, or basic training. Our techs are ready to assist with your problem no matter how small, because we know any problem you have is a big deal. The service plan includes:
- PC monitoring and diagnostics
- Unlimited service desk calls per month
- 1 hour of remote repair per month
- Discounted hourly rate of $20 / 15 minute segment for any additional remote service over your included monthly allowance.
*Have more than 10 workstations? Call us for pricing.
